MIAG - Account Reconciliation Guide

Request Account Statement

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1. Fill in base form

  1. Fill in the E-Form
  2. All fields marked * are mandatory
  3. Make sure the Supplier code & VAT information are filled
  4. Please double check that your email address is correct

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2. Select Account Statement

  1. Select 02. Account Statement
  2. Specify if Account Statement or Balance View
  3. Specify if document requested by Document Date or Posting Date
  4. Specify period of the document requested via calendar function
  5. Click Next then Send

OR save time using the

Quick Access

Obtain Additional Information

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Invoice Entry, Invoice status & Open Goods Receipt

1. Select Supplier Invoice & Open Goods Receipt

  1. Select Supplier Invoice & open goods reception
  2. Specify Open G/R, Invoice Entry, or Original Invoice Request

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2. Use designated excel, fill in and upload with any supporting documents

  1. Download designated excel sheet attached for the particular claim type
  2. Fill in the designated excel sheet with required information
  3. Insert any addition comment related to case
  4. Upload any additional documentation that supports case resolution
  5. Click send
  6. Await reply (do not resend case or submit new case)

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Debit Notes

1. Select claims and claims type

  1. Select Claims
  2. Specify Copy of Debit Notes

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2. Use designated excel, fill in and upload with any supporting documents

  1. Download designated excel sheet attached for the particular claim type
  2. Fill in the designated excel sheet with required information
  3. Insert any addition comment related to case
  4. Upload any additional documentation that supports case resolution
  5. Click send
  6. Await reply (do not resend case or submit new case)

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Approved Invoices

1. Go to app.miag.com

  • The above information is available on MIAG’s MVD (MIAG Vendor Discounting) platform
  • To get your access information, fill in this form

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2. List all approved invoices

  • In “Open Items” tab, you can find an overview of all your Open Items
  • Open Items = approved, undisputed invoices issued by the Sales Line with detailed information
  • Click the "Excel" icon to export the currently displayed Data table into Excel format
  • For any missing invoices, use the E-Form to enquire

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Check Paid out items (remittance advice)

1. Go to app.miag.com

  • The above information is available on MIAG’s Information Service Platform
  • To get your access information, fill in this form


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2. Go to Services. And then Paid Items

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3. List all paid invoices

  1. Refine your search and click “Search”
  2. See all paid invoices in the list view
  3. If needed, export to excel format

OR save time using the

Quick Access

Confirm/Resolve Gaps

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1. Select claims and claims type

  1. Select Claims
  2. Select Claims type
  3. Click Next

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2. Use designated excel, fill in and upload with any supporting documents

  1. Download designated excel sheet attached for the particular claim type (price, qty, receiving note, copy of debit note)
  2. Fill in the designated excel sheet with the required information
  3. Insert any addition comment related to the case being submitted
  4. Upload any additional documentation that supports case resolution
  5. Click send
  6. Await reply (do not resend case or submit new case)

OR save time using the

Quick Access

Reconcile Accounts

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1. Select Reconciliation

  1. Select Reconciliation
  2. Click Next

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2. Use designated excel, fill in and upload with any supporting documents

  1. Upload your reconciliation excel file
  2. Click Send
  3. Your reconciliation request will be forwarded to the Reconciliation team

Please wait until you hear from the Reconciliation Team.


OR save time using the

Quick Access